To our valued and loyal customers,
On behalf of the entire AWeber team, I want to deeply apologize for the service interruptions that you’ve experienced over the last 48 hours. We understand how much you rely on our service to help run and grow your business and the frustration this has likely caused. I want to explain what happened and what we’re doing to lessen the likelihood that it will happen again.
Beginning Monday, we experienced a repetitive Distributed Denial of Service (DDoS) attack which left our service unavailable. For those unfamiliar with the term, a DDoS attack is when an attacker floods a site with so much traffic it is unable to respond to legitimate requests. While we already had systems in place to deal with these types of attacks, the nature and severity of this attack was on a massive scale. It is important to know that absolutely no customer data or information was compromised.
In the last 48 hours, we have devoted all available resources and worked around the clock to get our network back online and put new and stronger mitigation systems in place. At this time, 95+ percent of our customers have full access to our service. Our remaining customers may have partial or unavailable service as ISPs update their DNS systems. To be clear, our website is 100 percent back online, but some customers may have trouble accessing it over the next several hours.
Moving forward, we remain fully committed to providing you with the highest level of service possible. While attacks like this could happen to any website, no one ever wants it to happen to them. We’ve already learned from this incident and will continue to learn, so that we can make our service even stronger.
Thank you for your continued support.
Tom Kulzer
CEO
AWeber
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